libro de reclamaciones
Merging the Ancestral with the Peruvian

Consumer Complaints Book

In accordance with the Peruvian Consumer Protection and Defense Code, we make our Consumer Complaints Book available to our customers to submit a complaint or claim regarding our products or services.

Company Information

Business Name
CUSCO OFRENDA E.I.R.L.
RUC
20612849677
01

Consumer Identification

02

Identification of the Purchased Product or Service

S/
03

Details of the Claim or Complaint and Consumer Request

Claim: Dissatisfaction related to the products or services provided.

Complaint: Dissatisfaction not directly related to the products or services provided, or concerns regarding the customer service received.

  • Filing a claim does not prevent the consumer from pursuing other dispute resolution options, nor is it a prerequisite for filing a complaint with INDECOPI.
  • The provider must respond to the claim within a maximum period of fifteen (15) business days. This period may not be extended.
  • The response to this claim or complaint will be sent to the email address provided in this form.
  • The personal information you provide through this portal will be processed for the purpose of properly managing your claim or complaint in accordance with applicable legal requirements. It will also be retained as part of the historical record of the case in order to help us improve our customer service standards.